Australia Wide Australia Post, Next Business Day Delivery- Flat rate of $10 AUD / Same day delivery service Want It Now price will vary depending on your location in Melbourne (same day delivery applies to Melbourne, Australia customers only).  

New Zealand wide DHL Express- Flat rate of $15 AUD

Worldwide DHL Express-  Flat rate of $25 AUD (Express worldwide shipping)

All deliveries within Australia will be made by Australia Post or Want It Now couriers for same day deliveries (Melbourne Metro only). All international deliveries will be made by DHL couriers. 

Orders placed before 4pm (AEST) Mon-Fri (excluding national holidays) will be dispatched the day you place your order. Otherwise your order will be dispatched the very next business day.

DOMESTIC ORDERS (Australia) - Please allow up to 3 days maximum from the date of dispatch for delivery for all domestic orders, although majority of orders will arrive the day after the order has been placed provided the order was placed on a business day (excluding Friday).

INTERNATIONAL ORDERS: Please allow between 2-10 business days for all international orders. DHL are very fast and efficient hence all international orders arrive relatively quickly, most will arrive under a 5 day period.  We use the international express service with DHL to get your parcels to you as quickly as possible.

MELBOURNE METRO ONLY: Want It Now same day delivery service pricing will be calculated at checkout. All same day delivery orders must be placed before 3pm, Monday- Friday AEST. Choose Want It Now as your delivery option at checkout and get ready for a fast courier to deliver direct to your doorstep. Same day delivery service applies to Melbourne, Australia customers ONLY

Please note: Australia Post and DHL deliveries are services that require a signiture upon delivery in most cases (if there is no safe place to leave your package unattended). If no one is available to sign for the parcel & there is no safe place to leave it, it will be returned to the local Australia Post outlet or closest DHL depot and instructions will be left on how to arrange a redelivery or collection.

 

Customs and Duties: 

Your order may be subject to import tax, duties or customs which may levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. 

 

Transit Times:

Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.

 

Shipping Promotions and Free Shipping Coupons:

Free shipping promotions or free shipping coupons do not apply to international orders unless otherwise noted.

 

Refused Shipments:

Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.

*We are required by law to disclose the full amount of the package.

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